1. Introduction & Scope

VELA WELLNESS CO., LLC ("Vela," "we," "us," or "our") respects your personal privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit velawellness.com, purchase our intimate formulations, or interact with our digital services.

2. Information We Collect

We collect information that identifies, relates to, or describes you directly or indirectly:

• Personal Information: Name, billing and discrete shipping address, email address, telephone number, and payment details processed securely via encrypted PCI-DSS compliant payment gateways.
• Account & Order History: Product purchases, order notes, communication history with customer care, and preferences.
• Automated Data & Analytics: IP address, browser type, device details, page views, and interaction patterns gathered via essential session cookies and performance measurement tools.

3. How We Use Your Information

We utilize collected data strictly for legitimate operational and business purposes, including:

• Fulfilling, packaging, and shipping your intimate care orders in discrete, unbranded outer packaging.
• Processing secure payments, preventing fraudulent transactions, and managing returns or exchanges.
• Sending transactional updates, tracking numbers, and customer support responses.
• Delivering opted-in newsletter updates, wellness articles, and educational ingredient spotlights (you may opt out at any time).
• Optimizing website accessibility, performance, and user interface responsiveness.

4. Data Sharing & No-Sale Commitment

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who operate under strict confidentiality agreements, such as payment processors, shipping carriers, and technical infrastructure hosting providers. We may disclose data if required by law, court order, or governmental regulation.

5. Security & Data Retention

We employ industry-standard administrative, technical, and physical safeguards—including SSL/TLS encryption for all data transmissions—to protect your personal information against unauthorized access, loss, or misuse. Data is retained only for as long as necessary to fulfill order requirements and legal accounting obligations.

6. Your Rights & Contact Information

Depending on your location, you have the right to access, correct, export, or request deletion of your personal information. To exercise any of these rights, or if you have questions regarding our privacy practices, please contact our Privacy Team at:

1. Acceptance of Terms & Age Eligibility

By accessing, browsing, or purchasing from velawellness.com, you agree to be bound by these Terms of Service and all applicable federal, state, and local laws. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to purchase intimate wellness products on this website.

2. Product Nature & Cosmetic Use

Vela products—including our Daily Hydration Lubricant, Sensation-Enhancing Lubricant, Gentle Balance Prebiotic, and Mineral Toning Serum—are formulated exclusively for topical, external, and intimate personal cosmetic care. They are not pharmaceuticals or medical devices and are not intended to treat medical conditions.

3. Pricing, Orders & Discrete Packaging

All prices are listed in U.S. Dollars (USD). We reserve the right to modify prices, discontinue products, or limit order quantities at any time without prior notice.

To protect your privacy, all Vela orders are shipped in plain, unbranded boxes or mailers. The shipping sender name appears discreetly as "Vela Fulfillment" or "V.W. Co." on outer shipping labels.

4. Hygiene & Return Policy

Due to strict health and safety standards governing personal intimate care items, opened or used products cannot be accepted for return or refund. If your order arrives damaged, defective, or incorrect, please notify [email protected] within 14 days of delivery with photos for a prompt replacement.

5. Intellectual Property Rights

All contents of this site—including text, label graphics, packaging designs, product descriptions, logo marks, and proprietary formula naming—are the exclusive intellectual property of VELA WELLNESS CO., LLC and protected under U.S. and international copyright and trademark laws.

6. Limitation of Liability & Governing Law

To the fullest extent permitted by law, VELA WELLNESS CO., LLC shall not be liable for any indirect, incidental, or consequential damages resulting from product use or site access. These terms are governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to conflict of law principles.

1. Cosmetic Status & Intended Use

Vela intimate lubricants and serums are personal cosmetic preparations designed solely for topical comfort, intimate skin hydration, and tissue surface conditioning. Vela products are not drugs and are not intended to diagnose, treat, cure, mitigate, or prevent any medical condition, infection, or disease (including but not limited to bacterial vaginosis, yeast infections, STIs, or hormonal atrophy).

2. Patch Testing & Dermal Sensitivity

Intimate mucosal tissue is naturally delicate and highly individual. While all Vela formulas are rigorously dermatologist-tested, pH-balanced (3.8–4.2), and free from synthetic fragrances or harsh preservatives:

• We strongly recommend conducting a 24-hour patch test on your inner forearm or small area of skin prior to intimate application.
• If you experience redness, burning, itching, excessive heat, or irritation, discontinue use immediately and wash the area thoroughly with lukewarm water.

3. Medical Consultation & Special Conditions

If you are pregnant, nursing, trying to conceive, managing a diagnosed gynecological or urological condition, using prescription topical treatments, or recovering from recent surgery, please consult your physician or board-certified gynecologist prior to using any new intimate skincare product.

4. Active Mineral Salt Information

Our Mineral Toning Serum features micro-dosed Potassium Alum, a purified mineral salt known for its natural topical astringent properties. This product is formulated exclusively for external intimate tissue application. Do not apply on raw, broken, freshly shaved, or irritated skin surfaces.